Mercure Salzburg City

During my holidays, I have had to write bad reviews, but happily, this is a good review. I was greeted by an enthusiastic, helpful Catherine, and she explained everything in a helpful professional manner. Nothing was too much. On occasions, I needed assistance, Christian was equally helpful to explore Salzburg, also conducted himself with the same professional enthusiasm. Dinner one night in the restaurant was excellent. Breakfast was also good. The range was equal or better than more expensive hotels, and the service staff attentive. Omelette and crepe had been made for me, which was also good and presented nicely. The chef George was friendly and professional. Thank you for making my stay in Salzburg comfortable and memorable. The location is convenient to all attractions and services. Other hotels could learn from the customer service experience that was displayed to me at every interaction.Obviously, staff training is important. I will be using the Mercure brand for future choices.

I’m so impressed by Mercure Salzburg city. The stay exceeded expectations : - excellent value for money , was expecting budget and basic for the price . The room was modern and luxurious with coffee making facilities , great shower etc - the staff were so friendly and welcoming and gave some great information . They also let me check in early which was very much appreciated. Very professional and kind staff and made me feel welcome - very good location - short walk to the centre . Also very quiet and safe neighbourhood

Our hotel room was very good: spacious, interestingly designed, with a huge TV and coffee machine =). All plumbing and electronics looked new and high quality. The hotel staff made an excellent impression: politeness, attentiveness to the needs of the client, professionalism. I recommend the hotel to everyone who values comfort.

The hotel is in a quiet area, very close to the station and a good 10 minutes walking distance to the start of the old city. When we booked we asked about wheelchair accessibility and the reply was to automatically book us into an accessible room - we appreciated the initiative and kindness of the staff to meet our needs. On arrival our room was ready and check in was very smooth. The receptionist on duty tried to see what tours were available with wheelchair accessibility. It was so pleasing to see someone going out of their way to help. The room itself was small but quite functional and the bathroom was newly renovated and appropriate for someone with mobility issues.

The hotel is just 15 minutes walk from railway station which on a good day you can easily walk too. It is close to the downtown (15 min walk to the river)and has good eating places close-by. The in-house restaurant is very good and the service is excellent and so is the staff at reception who were really very helpful to tourists like us